In the grandparent scam, a caller impersonates a grandchild in trouble — arrested, in an accident, or stranded overseas — and asks for immediate money to be wired or sent via gift card. A second caller then poses as a lawyer or bail bondsman to add credibility. Victims are told to keep everything secret from other family members. 1,162 grandparent scam phone numbers reports have been filed by Phoenix residents. In Arizona, residents filed 106,023 fraud reports last year totalling $337 million in losses (FTC Consumer Sentinel).
How this scam works in Phoenix
Caller opens with 'Grandma/Grandpa, it's me!' and waits for victim to supply the grandchild's name
They claim to be in jail, a car accident, or stranded — and need bail or emergency cash urgently
A second caller (fake lawyer or bondsman) takes over to demand immediate wire transfer or gift cards
Victim is told to keep everything secret to avoid embarrassing the grandchild
In advanced versions, a courier arrives at the victim's home to physically collect cash
Red flags Phoenix residents have reported
Caller does not identify themselves — waits for you to name the grandchild
'Don't tell Mom or Dad — they'll be so disappointed'
Second caller claiming to be a lawyer, bondsman, or arresting officer
Extreme urgency — court appearance in an hour, jail tonight
Request for cash courier or in-person money pickup
What to do if you get this call in Phoenix
Hang up and call your grandchild directly on their actual number
Call another family member to verify the emergency before sending any money
Do not follow instructions to keep the call secret
Report to the FTC at ReportFraud.ftc.gov and local police