Tech support scam calls impersonate Microsoft, Apple, Norton, McAfee, and other technology brands. They claim your computer is infected, compromised, or about to be shut down — and demand remote access and payment to fix a problem that does not exist. 2,658 tech support scam phone numbers reports have been filed by Phoenix residents. In Arizona, residents filed 106,023 fraud reports last year totalling $337 million in losses (FTC Consumer Sentinel).
How this scam works in Phoenix
Caller claims to be from Microsoft, Apple, or a security company
They say your computer is infected, sending errors, or about to expire
They ask you to install remote access software like TeamViewer or AnyDesk
Once connected, they show fake 'problems' and demand payment for 'repairs'
They may also access banking information while connected
Red flags Phoenix residents have reported
Unsolicited call claiming your computer is infected
Request to install remote access software
Fake error screens, event viewer warnings, or 'virus scan' results
Demand for payment via gift cards, wire transfer, or cryptocurrency
Resistance to ending the call or session
What to do if you get this call in Phoenix
Hang up immediately — do not install any software
If you already gave remote access, disconnect your internet, then run a real antivirus scan
If you paid, contact your bank or card issuer immediately