Tech support scam calls impersonate Microsoft, Apple, Norton, McAfee, and other technology brands. They claim your computer is infected, compromised, or about to be shut down — and demand remote access and payment to fix a problem that does not exist. 2,637 tech support scam phone numbers reports have been filed by Washington residents. In District of Columbia, residents filed 16,860 fraud reports last year totalling $30 million in losses (FTC Consumer Sentinel).
How this scam works in Washington
Caller claims to be from Microsoft, Apple, or a security company
They say your computer is infected, sending errors, or about to expire
They ask you to install remote access software like TeamViewer or AnyDesk
Once connected, they show fake 'problems' and demand payment for 'repairs'
They may also access banking information while connected
Red flags Washington residents have reported
Unsolicited call claiming your computer is infected
Request to install remote access software
Fake error screens, event viewer warnings, or 'virus scan' results
Demand for payment via gift cards, wire transfer, or cryptocurrency
Resistance to ending the call or session
What to do if you get this call in Washington
Hang up immediately — do not install any software
If you already gave remote access, disconnect your internet, then run a real antivirus scan
If you paid, contact your bank or card issuer immediately