FedEx does not send unsolicited texts asking for payment to release a package. Any text claiming to be FedEx with a link to pay a fee or update delivery info is a smishing scam.
About this scam type: FedEx text messages about delivery or package fees
ScamRadar verdict: scam · Risk score: 90/100
FedEx: Your shipment 783402938 could not be delivered due to incomplete address. Please confirm details and pay $1.99 customs fee within 24 hours: https://fedex-redelivery.info/track/783402938
FedEx never charges a $1.99 fee by text. The lookalike domain (fedex-redelivery.info) is the trap — real FedEx links always go to fedex.com.
If you only clicked, close the browser and run a malware scan. If you entered card details for the 'fee,' contact your bank immediately and request a new card — the $1.99 charge is bait to steal full card information for larger purchases later. Watch your statement for unauthorized charges over the next 60 days. If you entered your name, address, or phone, that information is now in a scammer database — expect more phishing attempts. Report the text to 7726 (SPAM) and to FedEx at abuse@fedex.com with the sender number, date, and a screenshot.
FedEx tracking is always at fedex.com or in the official FedEx Mobile app. Real FedEx tracking numbers are 12 or 15 digits. FedEx never collects fees by text or email link — duties and customs fees for international shipments are handled at delivery, on fedex.com, or by phone with a documented case number. If a delivery genuinely needs your action, the driver leaves a physical door tag (Form FedEx 1) with a tracking number you verify on fedex.com directly.
Only if you signed up for FedEx Delivery Manager notifications on a specific shipment. Even then, FedEx texts never include a fee request, never use shortened URLs, and never threaten to return the package within hours. They link only to fedex.com.
No. FedEx does not charge a $1.99 redelivery or customs fee by text. This is a common card-skimming bait amount designed to feel small enough to pay without thinking, while collecting full card details for larger fraud later.
Call your bank immediately and request a new card. The $1.99 charge is bait — scammers test the card with a small charge then sell the working card data for larger purchases. Dispute any unauthorized charges and monitor your statement for 60 days.
Go directly to fedex.com or open the FedEx Mobile app and type the tracking number. Real numbers are 12 or 15 digits. If your number is shorter or longer, it's not a real FedEx tracking ID.
Forward the text to 7726 (SPAM), email a screenshot to abuse@fedex.com with the sender number, and file a report at reportfraud.ftc.gov. Block the sender on your phone.
Last reviewed: 2026-06-24 by the ScamRadar editorial team. We update this page when scammer tactics change or when official agencies issue new guidance.
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