Tech support scam calls — Microsoft, Apple, and antivirus fraud numbers
Tech support scam calls have cost Americans over $924 million in losses according to the FTC. Scammers impersonate Microsoft, Apple, Google, and antivirus companies, claiming your device has a virus, been hacked, or is about to stop working. They want remote access to your computer.
Warning: Microsoft, Apple, and Google will never call you unsolicited about a virus or security issue on your device.
How this scam works
You receive a call or pop-up claiming your computer has a virus or has been hacked
Caller says they are from Microsoft, Apple, or your antivirus provider
They ask you to install remote-access software so they can 'fix' the problem
Once connected, they steal data, install malware, or drain bank accounts
Red flags to watch for
Unsolicited call claiming your device has a problem
Asks you to install AnyDesk, TeamViewer, or similar remote-access apps
Claims Windows has been blocked or your subscription has expired
Demands immediate payment via gift card or wire transfer
Creates urgency and panic to prevent you from thinking clearly
What to do if you receive this call
Hang up immediately — legitimate tech companies do not cold-call about viruses
Never install remote-access software from someone who called you
If you already gave access, disconnect from the internet immediately and change all passwords
Report to the FTC at ReportFraud.ftc.gov and to the Microsoft scam reporting page
Run the caller's number through ScamRadar to confirm it's been reported
Frequently asked questions
Does Microsoft ever call you about a virus?
No. Microsoft does not make unsolicited calls to warn you about viruses, expired subscriptions, or security issues. Any such call is a scam.
What if I already let the caller into my computer?
Disconnect immediately by pulling the network cable or turning off Wi-Fi. Change all your passwords from a different device. Contact your bank if you provided any financial information.
Why did a pop-up tell me to call a number?
Fake security pop-ups are another form of the same scam. Close the browser window or restart your computer. Never call the number displayed in a security alert pop-up.
Top cities reporting this scam
Local fraud data and flagged numbers for these metros